Enterprises looking to streamline platforms, leverage AI and big data analytics need to look at ways to optimize their customer data. In a rapidly changing marketplace, companies must adapt to evolving consumer behavior and demand and plan for a future where their current predictive models no longer apply.
Microsoft Dynamics Customer Insights is an intuitive and intelligent customer data platform that unlocks insights through a 360-degree customer view, enriches profiles with multidimensional signals, and predicts customer intent with limitless analytics.
Photo illustrating sources for data enrichment within Microsoft Dynamics Customer Insights. Credit to dynamics.microsoft.com, October 12, 2020.
Microsoft Azure Synapse, known by some as Microsoft Cloud Data Warehouse, is the new and improved version of Azure SQL Data Warehouse, which accelerates time to insights across data warehouses and big data analytics systems. Microsoft's Azure Synapse can help businesses leverage all their data with limitless scale, clarity and security, delivering invaluable intelligence about their customers in an easily accessible and digestible format.
One of the most common problems enterprises face today is disparate data. While most businesses have collected large amounts of customer data, it may be spread out over multiple tools or platforms, in separate data warehouses, or even in departmental siloes.
Disparate data sources make deriving insights from all your data virtually impossible, which means that your ai and big data analytics may not be giving you a complete or current picture of your customer. Azure Synapse and Dynamics Customer Insights can fix that.
Dynamics Customer Insights leverages pre-built connectors to ingest, prepare, and serve transactional, behavior, and demographic data into insights. You can also enrich your data with customer sentiment and survey's through Dynamics 365 Customer Voice. You can extend Dynamics Customer Insights using Azure Synapse Analytics to combine enhanced customer data with operational, unstructured IoT data and other data sources to build custom machine, learning models.
Microsoft Azure Synapse is deeply integrated with Power BI and Azure Machine Learning allowing you to analyze all your data and apply machine learning models to drive predictive analytics.
Whether you have Dynamics 365, Office 365, or utilize other SaaS services that support the Open Data Initiative, Synapse empowers you to easily access, manage and serve up the data you need for your BI needs.
"Our adoption of the Azure Analytics platform has revolutionized our ability to deliver insights to the business. We are very excited that Azure Synapse Analytics will streamline our analytics processes even further with the seamless integration the way all the pieces have come together so well."
– Nallan Sriraman, Global Head of Technology, Unilever
An intuitive, user-friendly platform, Synapse lets even your non-technical employees efficiently run their queries, generate their reports, and perform tasks that used to require the help of analysts or developers. Ease of use and seamless integration with so many tools you may already be using increases the chance of widespread adoption among your employees. Adoption is a vital component of any successful technology roll-out.
Integrations with powerful tools like Power BI, Azure Synapse, Machine Learning, and Dynamics 365 empowers you to build off your current technologies at an unprecedented scale and speed. And automating manual processes will enable you to increase efficiencies, save time and money, and free up IT staff to spend their time on projects that can help grow the company.
Leveraging an Azure consulting partner like CCG enables you to develop a data architecture that can serve the insights you need. CCG recently collaborated with an optical manufacturer to optimize operations, increase productivity, increase customer loyalty, and predict revenue with ai and big data analytics.
The data and analytics experts at CCG migrated the customer's on-premise data to the Cloud. They implemented Microsoft Azure Synapse, which allowed the customer to query their database on their terms, instantly access and unify powerful insights from all their data, and automate their BI capabilities. CCG is one of the first solution providers to leverage the newly released, rebranded Synapse toolset, further expanding their Azure expertise. Want to learn more?
Written by CCG, an organization in Tampa, Florida, that helps companies become more insights-driven, solve complex challenges and accelerate growth through industry-specific data and analytics solutions.
CCG understood our project needs very well, they are very responsive and we could not ask for anything more. The solution they provided fit perfectly with our expectations and business goals.GOP Data TrustChief Data Officer
I cannot overstate the delight we experienced from the outcome of our project. I would not only recommend CCG to any company, but question why they would engage with anyone but CCG.PgiDirector of Customer Success
Working with CCG is like working with extended team members. Consultants become an integral part of the work bringing expertise for cutting edge design and development.Hillsborough County Public SchoolsChief Information and Technology Officer
CCG's team is positive and eager. They are a great big bunch of wonderful people trying to make a difference.Hillsborough County Public SchoolsDepartment Manager
I knew CCG's technical expertise and dedication to quality results would be invaluable to our project success based on our past partnerships. We could not have implemented in the short timeframe like we did without their assistance. CCG is #1 on my speed dial for successful project implementation.InCommDirector, Financial Information Systems
It was evident from the onset of negotiations through the implementation that CCG took their role in the partnership to heart and we believe it has been instrumental in our success.Interval InternationalDirector of Marketing
CCG works very hard to understand and align with our needs. It truly feels as though we are on the same team!Fortune 500 HomebuilderBI Manager
CCG came to our company in a time of much change. Their team partnered with ours, continually delivering with professionalism and efficiency. We would not be where we are today without the expertise CCG brought to the project.PSCU Financial ServicesSenior Program Manager
CCG has a good industry knowledge, we are very happy that we chose to work with CCG. They have been a great help strategically and are helping us make important decisions.Minneapolis Public SchoolsHuman Capital Coordinator
Other Vendors use the word Partnership, but CCG actually means what they say. I can’t thank them enough for their professionalism and willingness to work with us as a true Partner, not just another vendor.PODSCIO
Our CCG Consultants are total rock stars: very thorough with a solid knowledge of the financial services industry. As a bonus, they are very easy to get along with – a great fit for our team.Raymond James Financial ServicesSenior Manager of Enterprise Data
CCG's team are all amazing. Thank you, CCG, for all that you do to make us great and keep our credit unions moving forward!PSCU Financial ServicesVP Enterprise Analytics & BI
Other Vendors use the word Partnership, but CCG actually means what they say. I can’t thank them enough for their professionalism and willingness to work with us as a true Partner, not just another vendor.PODSChief Information Officer
CCG's Team is very professional and responsive. They are making our job very easy.Rollins, Inc.Senior BI Analyst
CCG did an excellent job! Their team was very flexible. They gave us everything we asked for and then some.Rooms To GoSenior BI Architect
I'm amazed at the talent at CCG, not just the skillset - they're really good people. We've already referred them once and will do so again!Ruth's Chris Hospitality GroupCIO
CCG did a great job! We're extremely impressed with what was built in a short time. CCG has delivered ahead of time and with best practices, it's been a pleasure to work with them.VologyVP of Analytics
2502 N. Rocky Point Drive, #650, Tampa, FL 33607
Phone: 813.968.3238 | Fax: 813.200.1357
8000 Avalon Blvd. Suite #100, Alpharetta, GA
Phone: 404.328.7298 | Fax: 813.200.1357