In the realm of Data Governance, there are three main roles that maintain and are accountable for data. These include Data Owners, Data Stewards, and Strategic Leaders. When looking at a workforce structure, individuals with titles like Data Architect, Solution Architect, Chief Information Officer, Chief Data Officer, Chief Executive Officer, Business Analysts (to name a few) hold these roles amongst other responsibilities. These roles may also be dispersed between multiple individuals, depending on the way that data is organized or the number of business units within an enterprise.
Strategic Leaders are accountable for the entire data governance program and ensure that governance is strategically aligned to requirements, policies, and procedures across the business. Typically, the Strategic Leader is an Executive, while in other companies, the Strategic Leader reports to the Executive function.
Data Owners are leaders who have accountability over a certain set of data or subject area. These individuals are establishing controls for business use, reporting and escalating data issues, and creating data standards for the organization.
Data Stewards are operationally in charge of supporting a set of data, usually on behalf of a data owner. Data stewards are often ensuring information meets customer needs and assess data early in the process.
All these functions have a role in being Data Custodians. Meaning, they manage applications that collect data or support data operations such as reporting and analytics.
As we learned in the blog “How Members First Federal Credit Union Overcame Hardship with Governance and Analytics” without clear delineation of data ownership, problems can ensue. Member’s First Credit Union, for example, learned that understanding the makeup of data within a system greatly impacted analytics down the line. It’s this importance of data ownership that makes a great impact on data governance and analytics.
Below is a snippet of the interview with Anita McAllister, AVP of Data & Analytics, Members 1st Federal Credit Union, Karen Roland, AVP of Marketing at Members 1st Federal Credit Union, and John Bastone, Head of Customer Success, CCG.
Anita McAllister [10:11]: I would say one of the things is over the years, we've grown very quickly and we have leaders in various areas of the business own certain systems and as they're bringing them on, sometimes we're not prepared upfront enough to think about that data in hindsight to go back, it's very difficult. If you're prepared up front as you're implementing those systems and really recognizing, Okay, what's the relevance of this data, what will be used for? Getting some of that metadata up front so that you're better prepared for what you'll be using it for in analytics role. So it's really about data acquisition, I think, and getting some of those policies and standards up front that I think we still need to do a better job with, but that seems to be the challenge of just really recognizing who are the data owners and making sure that they understand how this all plays into that bigger picture.
John Bastone [11:05]: Great segue to another concept I wanted to talk to both of you about, which is the notion of data governance, and this one's for Karen, one of the strongest areas I think we (CCG) had during this time of pandemic, hasn't been around a better reporting or tech. We're getting flooded with inquiries around people and process considerations for data governments. Anita mentioned the notion of metadata management and what the processes you have in place to identify data stewards, how do you design the metrics that matter. From your perspective, leading a line of business, what are some of the ways a lack of data governance impact or could impact your ability to get your fundamental job done?
Karen Roland [12:18]: The lack of data governance is a huge gap. in kudos to Anita and her team, they've done so much pre-COVID, but really ramped it up to her point this year. All of our decisions come down to data, and if we don't have integrity in that data, it's really tough to make decisions from, and the type of decisions we're making now because of the level of personalization and because of our focus on experiences could be really monumental if we get it wrong, cause we're looking at things like really just trying to map our member experiences and what are the journeys and to Anita’s point, that could be five, six, seven, eight different departments and different systems that all have a critical role.
This transcript was edited for clarity and conciseness.
Explore how to set up a Data Governance office in as little as six weeks with a RapidDG offer from CCG. Learn more and contact an expert here.
Written by CCG, an organization in Tampa, Florida, that helps companies become more insights-driven, solve complex challenges and accelerate growth through industry-specific data and analytics solutions.
CCG understood our project needs very well, they are very responsive and we could not ask for anything more. The solution they provided fit perfectly with our expectations and business goals.GOP Data TrustChief Data Officer
I cannot overstate the delight we experienced from the outcome of our project. I would not only recommend CCG to any company, but question why they would engage with anyone but CCG.PgiDirector of Customer Success
Working with CCG is like working with extended team members. Consultants become an integral part of the work bringing expertise for cutting edge design and development.Hillsborough County Public SchoolsChief Information and Technology Officer
CCG's team is positive and eager. They are a great big bunch of wonderful people trying to make a difference.Hillsborough County Public SchoolsDepartment Manager
I knew CCG's technical expertise and dedication to quality results would be invaluable to our project success based on our past partnerships. We could not have implemented in the short timeframe like we did without their assistance. CCG is #1 on my speed dial for successful project implementation.InCommDirector, Financial Information Systems
It was evident from the onset of negotiations through the implementation that CCG took their role in the partnership to heart and we believe it has been instrumental in our success.Interval InternationalDirector of Marketing
CCG works very hard to understand and align with our needs. It truly feels as though we are on the same team!Fortune 500 HomebuilderBI Manager
CCG came to our company in a time of much change. Their team partnered with ours, continually delivering with professionalism and efficiency. We would not be where we are today without the expertise CCG brought to the project.PSCU Financial ServicesSenior Program Manager
CCG has a good industry knowledge, we are very happy that we chose to work with CCG. They have been a great help strategically and are helping us make important decisions.Minneapolis Public SchoolsHuman Capital Coordinator
Other Vendors use the word Partnership, but CCG actually means what they say. I can’t thank them enough for their professionalism and willingness to work with us as a true Partner, not just another vendor.PODSCIO
Our CCG Consultants are total rock stars: very thorough with a solid knowledge of the financial services industry. As a bonus, they are very easy to get along with – a great fit for our team.Raymond James Financial ServicesSenior Manager of Enterprise Data
CCG's team are all amazing. Thank you, CCG, for all that you do to make us great and keep our credit unions moving forward!PSCU Financial ServicesVP Enterprise Analytics & BI
Other Vendors use the word Partnership, but CCG actually means what they say. I can’t thank them enough for their professionalism and willingness to work with us as a true Partner, not just another vendor.PODSChief Information Officer
CCG's Team is very professional and responsive. They are making our job very easy.Rollins, Inc.Senior BI Analyst
CCG did an excellent job! Their team was very flexible. They gave us everything we asked for and then some.Rooms To GoSenior BI Architect
I'm amazed at the talent at CCG, not just the skillset - they're really good people. We've already referred them once and will do so again!Ruth's Chris Hospitality GroupCIO
CCG did a great job! We're extremely impressed with what was built in a short time. CCG has delivered ahead of time and with best practices, it's been a pleasure to work with them.VologyVP of Analytics
2502 N. Rocky Point Drive, #650, Tampa, FL 33607
Phone: 813.968.3238 | Fax: 813.200.1357
8000 Avalon Blvd. Suite #100, Alpharetta, GA
Phone: 404.328.7298 | Fax: 813.200.1357